ميرة خليفة
Internship • Computing & Research
Profile summary
Adaptable professional transitioning from quality assurance and HR operations to internship roles, with three years of experience across retail, financial services, and legal sectors. Skilled in process improvement, quality assessment frameworks, and recruitment execution, with Resulted in ability to coordinate cross-functional initiatives and deliver measurable operational results. Holds 13 compliance and governance certifications including AML & CFT and corporate governance, alongside technical proficiency in Microsoft Office, Adobe, and research methodologies. Committed to applying analytical rigor, collaborative problem-solving, and attention to regulatory standards in environments.
Career highlights
HR Operations & Recruitment: Executed recruitment campaigns and onboarding processes for retail and customer service roles, reducing time-to-hire across store operations.
Quality Assurance & Process Improvement: Developed standardized quality assessment frameworks and coordinated implementation of process improvements based on audit results and customer feedback.
Compliance & Regulatory Training: Completed 13 compliance and governance certifications including AML & CFT, anti-bribery, corporate governance, and consumer protection regulations.
Legal & IP Research: Supported intellectual property research and documentation for trademark and patent matters, gaining exposure to IP law procedures and filing requirements.
Key skills
Professional experience
Completed intellectual property internship at SAM IP division within Dr Sarhan Almuaini Law firm & Legal Consultants from May to August 2021, supporting legal research and IP documentation tasks across the firm's practice areas.
- Assisted with IP research and documentation for trademark and patent matters
- Supported legal team in preparing case files and client correspondence
- Gained exposure to intellectual property law procedures and filing requirements
- Contributed to review of IP agreements and contract language
- Participated in client intake meetings and legal consultations
Completed internship in branding and marketing communications at DU from August to October 2021, supporting the development and execution of brand messaging and marketing initiatives.
- Assisted with brand messaging development and campaign materials aligned to organizational positioning
- Contributed to marketing communications projects including content creation and collateral design support
- Supported cross-functional coordination between branding and marketing teams on campaign execution
Managed human resources function at Dubai Duty Free, overseeing recruitment, employee relations, and HR operations for a retail and travel retail environment. Handled full-cycle hiring, onboarding, and staff development across multiple departments within a fast-paced duty-free retail setting.
- Executed recruitment campaigns and onboarding processes for retail and customer service roles, reducing time-to-hire and ensuring consistent staffing levels across store operations.
- Developed and implemented employee relations initiatives, including performance management and conflict resolution, supporting retention and workplace engagement.
- Coordinated HR compliance and documentation, maintaining personnel records and ensuring adherence to UAE labor regulations and company policies.
Manages quality assurance and customer experience functions at Arab Bank for Investment & Foreign Trade. Oversees assessment of service standards, identifies gaps in customer-facing processes, and implements corrective measures to enhance overall experience and compliance with quality benchmarks.
- Evaluated customer touchpoints across banking operations to identify service gaps and documented findings in quality reports for management review.
- Developed standardized quality assessment frameworks and checklists to ensure consistent evaluation of customer interactions and transaction accuracy.
- Coordinated with operational teams to implement process improvements based on quality audit results and customer feedback.
Education
Scientific Art
Media